Where the control boundary belongs in agent design

The fastest way to lose a finance team's trust is an agent that posts, pays or emails a customer without anyone looking. The fastest way to earn it is an agent that does the legwork and then asks at exactly the right moment.

We draw the line early, with the enterprise responsible for the process. Anything that moves money, changes a customer relationship or crosses a policy threshold waits for a human. Everything before that point, matching, drafting, chasing, explaining, is fair game.

Designed this way, agents do not replace the controller. They give the controller a queue of decisions, each one prepared, explained and logged. That is the difference between automation that people tolerate and automation they ask for more of.